Certificate in Front Office Operations – Hotel Management
(Full Front Desk Training)
Duration: 06 Months
Level: Certificate Program
Mode: Classroom Training + Practical Exposure
Offered By: Dream EduVision, Dehradun
Course Overview
The Certificate in Front Office Operations is a focused 6-month professional program designed to train students in complete front desk and guest service operations within hotels, resorts, and hospitality establishments. The course prepares learners to confidently manage guest handling, reservations, check-in/check-out procedures, billing, coordination, and customer service excellence.
This program is ideal for students who wish to build a strong career in hotel front office, guest relations, and hospitality operations, with practical exposure and industry-ready skills.
Course Objectives
- Develop complete front desk and guest handling skills
- Train students in hotel reservation and billing systems
- Build strong communication, etiquette, and service standards
- Prepare learners for entry-level and growth roles in
- Enhance professionalism and workplace confidence
Detailed Curriculum
1. Introduction to Front Office Operations
- Role of front office in hotel operations
- Front office hierarchy & responsibilities
- Coordination with housekeeping, F&B & maintenance
Detailed Curriculum
1. Introduction to Front Office Operations
- Role of front office in hotel operations
- Front office hierarchy & responsibilities
- Coordination with housekeeping, F&B & maintenance
2. Guest Handling & Communication Skills
- Professional communication techniques
- Guest interaction & service etiquette
- Handling VIP guests & special requests
- Complaint handling & service recovery
3. Reservation Management
- Types of reservations
- Telephone & email reservation handling
- OTA & online booking basics
- Room allocation & availability contro
4. Check-In & Check-Out Procedures
- Guest arrival procedures
- Registration & documentation
- Check-out process & farewell handling
- Late check-out & early arrival handling
5. Front Office Billing & Cashiering
- Billing procedures
- Folio management
- Payment methods & settlements
- Basic accounting coordination
6. Concierge & Guest Services
- Concierge desk responsibilities
- Local information & guest assistance
- Travel desk coordination
- Guest satisfaction management
7. Hotel Software & PMS Basics
- Introduction to Property Management Systems (PMS)
- Reservation & guest profile handling
- Front office reporting basics
8. Grooming, Etiquette & Personality Development
- Professional grooming standards
- Body language & presentation skills
- Workplace discipline & teamwork
- Confidence & attitude building
9. Safety, Security & Hotel SOPs
- Guest safety procedures
- Emergency handling
- Front office SOPs
- Data privacy & guest confidentiality
Career Opportunities
After completion, students can work as:
- Front Office Executive
- Front Desk Agent
- Guest Relations Executive
- Reservation Executive
- Concierge Assistant
- Receptionist (Hotel / Corporate)
Industries Hiring
- Hotels & Resorts
- Luxury & Budget Hotel Chains
- Business Hotels
- Hospitality & Service Apartments
- Corporate Front Desk Operations
Eligibility
- 10th / 12th Pass or above
- Age: 18 years and above
- Good communication skills preferred
- No prior hospitality experience required
Placement & Career Support
- Interview preparation & soft skills training
- Resume building support
- Internship & placement assistance
- Career guidance & mentoring
Why Choose Dream EduVision
- Industry-focused front office training
- Practical & role-based learning approach
- Experienced hospitality trainers
- Strong student support & career guidance
- Placement-oriented program structure
Start Your Career at the Front Desk of Global Hospitality
Certificate in Front Office Operations – 6 Months
📍 Dream EduVision, Dehradun
📞 Enquiry: +91-904535-4470-75
🌐 www.dreameduvision.com
Welcome guests professionally. Build a global hospitality career.
